On Line

We find that we can solve a large majority of problems either on the phone or by email. We keep Macs in our workshop running OS X and OS 9 as well as a Tiger Server together with a PC running XP all with a number of common applications so we can work through your problem with you should that be necessary. In many cases the solution is simple - a cable has become detached, you have forgotten to turn the power on or you have misunderstood what a particular function is designed to accomplish.

For our business clients with VPN we can offer a remote access service where we can often diagnose problems on line and rectify them.

We do reserve the right to charge for this service which makes use of our years of experience supporting Macs. and our extensive range of contacts. The minimum charge is £25.00 ex VAT and this covers upto 20mins consultation. If you think you may need assistance on a more regular basis then we would urge you to consider our MaxSupport scheme.