This is a priority support service for business and home users who want easy access to a knowledgeable Macintosh help and advice service to solve software or hardware problems quickly.

Many people now choose to purchase via mail order or the Internet, but these routes come with their own drawbacks; – lack of security, a faceless service, and after care is often an after thought. When difficulties arise, many call centres are expensive and impersonal, with the operatives often having little practical knowledge and relying on a predetermined script. What happens should you need help when your Mac misbehaves; or your network goes down or you require onsite installation or support?

A full and individual technical support service

With over 20 years expertise in the Apple Mac market, we have always prided ourselves on the level of service we offer, believing that support and advice should be an integral part of a purchase.

Reseller margins are now tighter than ever and this impacts on the resources available to deliver effective after sales care and support. In fact some small dealers have decided to opt out and their skills are now lost to end-users. At MAXResponse we believe the personal and professional service we offer is key to customer satisfaction and it is with regret that we can no longer offer free technical support or advice. After assessing the type of calls we handle, some queries can be solved relatively quickly whereas others take a lot of research and further discussions with many different parties. Therefore, for all future technical support and advice queries, a standard £25.00 (ex VAT) charge will be invoiced for each incident. This amount compares favourably to the charges levied by Apple and other premium rate support numbers.

On the back of this decision we are launching MAXSupport, a convenient service that gives you priority access to full technical support, advice and guidance for all your Mac needs, but with savings of up to 30% off the standard support charge. These vouchers can each be redeemed against any single incident.

If you need a more formal agreement then we can offer standard Maintenance agreements to cover your particular needs

MAXSupport